कवर छवि

Cultural Differences in the Effect of an Explanation on Consumers' Perceived Justice and Post-Recovery Satisfaction / Boo Huey Chern and Ting Lee Hui

Service failure is an unavoidable reality faced by many service businesses today. A failure in service delivery leads to dissatisfied customer behaviors such as switching and spreading negative word-of mouth. Therefore, service providers need to be actively involved in returning customers' nega...

पूर्ण विवरण

में बचाया:

ग्रंथसूची विवरण
मुख्य लेखकों:	Boo, Huey Chern (लेखक), Ting, Lee Hui (लेखक)
स्वरूप:	पुस्तक
प्रकाशित:	Faculty of Hotel and Tourism Management, Universiti Teknologi MARA Selangor, Puncak Alam Campus, 2011-08.
विषय:	Article PeerReviewed
ऑनलाइन पहुंच:	Link Metadata
टैग:	टैग जोड़ें कोई टैग नहीं, इस रिकॉर्ड को टैग करने वाले पहले व्यक्ति बनें!

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