Emotional Labour: A Case of Fast Food Employees in Klang Valley, Malaysia / Hazrina Ghazali ... [et al.]

• Κύριοι συγγραφείς: Ghazali, Hazrina (Συγγραφέας), Yap, Sing Yee (Συγγραφέας), Ahmad, Faridah (Συγγραφέας)
• Μορφή: Βιβλίο
• Έκδοση: Faculty of Hotel and Tourism Management, Universiti Teknologi MARA (UiTM), Malaysia, 2015-06.
• Θέματα: Article; PeerReviewed
• Διαθέσιμο Online: Link Metadata

This study aims to investigate the level of agreement on emotional labour strategies that include standard scripts, dress code and acting and the roles of socio-demographic towards emotion supervision of fast food employees. A survey questionnaire was used to underpin this study with participation o...