Emotional Labour: A Case of Fast Food Employees in Klang Valley, Malaysia / Hazrina Ghazali ... [et al.]
This study aims to investigate the level of agreement on emotional labour strategies that include standard scripts, dress code and acting and the roles of socio-demographic towards emotion supervision of fast food employees. A survey questionnaire was used to underpin this study with participation o...
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| Format: | Book |
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Faculty of Hotel and Tourism Management, Universiti Teknologi MARA (UiTM), Malaysia,
2015-06.
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A1234.567 |
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