Analyzing and comparing customer waiting time in road transport department office using queuing theory model and simulation model / Noor Hidayah Mohd Zaki ... [et al.]

• मुख्य लेखकों: Mohd Zaki, Noor Hidayah (लेखक), Ismanuddin, Aina Nabila (लेखक), Mahusin, Siti Nur Amimah (लेखक), Mohamad Yusuf, Asmahanim (लेखक)
• स्वरूप: पुस्तक
• प्रकाशित: Universiti Teknologi MARA Cawangan Pahang, 2020-09.
• विषय: Article; PeerReviewed
• ऑनलाइन पहुंच: Link Metadata

Waiting for service or also known as queuing is a frequently occurring phenomenon. People queue for services at various place such as at the hospitals, banks, post offices and many more. However, long and unmanaged queues may cause dissatisfactions among the customers thus will affect the customers&...