Analysis of complaints in the comments section on Air Selangor's Facebook page / Normah Ahmad ... [et al.]

• Hoofdauteurs: Ahmad, Normah (Auteur), Shaharuddin G, G. Sharina (Auteur), Abdul Rashid, Nor Rasimah (Auteur), Mohd Samsir, Sri Qamariah (Auteur), Sharif, Sarinah (Auteur)
• Formaat: Boek
• Gepubliceerd in: Universiti Teknologi MARA, 2022-03.
• Onderwerpen: Article; PeerReviewed
• Online toegang: Link Metadata

The speech act of complaints has often caught the attention of researchers in many perspectives. Most previous stud-ies on complaints relied on discourse completion task (DCT) data, and some used ethnographically obtained data. Nowadays, with the widespread use of the Internet, many human affairs ha...