Analysis of complaints in the comments section on Air Selangor's Facebook page / Normah Ahmad ... [et al.]

• Main Authors: Ahmad, Normah (Author), Shaharuddin G, G. Sharina (Author), Abdul Rashid, Nor Rasimah (Author), Mohd Samsir, Sri Qamariah (Author), Sharif, Sarinah (Author)
• Format: Book
• Published: Universiti Teknologi MARA, 2022-03.
• Subjects: Article; PeerReviewed
• Online Access: Link Metadata

The speech act of complaints has often caught the attention of researchers in many perspectives. Most previous stud-ies on complaints relied on discourse completion task (DCT) data, and some used ethnographically obtained data. Nowadays, with the widespread use of the Internet, many human affairs ha...