Analysis of complaints in the comments section on Air Selangor's Facebook page / Normah Ahmad ... [et al.]

The speech act of complaints has often caught the attention of researchers in many perspectives. Most previous stud-ies on complaints relied on discourse completion task (DCT) data, and some used ethnographically obtained data. Nowadays, with the widespread use of the Internet, many human affairs ha...

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Bibliographic Details
Main Authors: Ahmad, Normah (Author), Shaharuddin G, G. Sharina (Author), Abdul Rashid, Nor Rasimah (Author), Mohd Samsir, Sri Qamariah (Author), Sharif, Sarinah (Author)
Format: Book
Published: Universiti Teknologi MARA, 2022-03.
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