Job satisfaction and organizational commitment among customer service representatives at call centre industry in Malaysia / Noor Azlina Mohamed Yunus, Narazatul Akmal Mohamed Yunus and Marhani Mohamed Anuar
The call centre is a service-intensive organization with a significant proportion of its employees working in direct contact with its customers. Given the nature of front line employees, job satisfaction is a serious issue in call centre as well as the service industry. The front line employees, lik...
में बचाया:
मुख्य लेखकों: | Mohamed Yunus, Noor Azlina (लेखक), Mohamed Yunus, Narazatul Akmal (लेखक), Mohamed Anuar, Marhani (लेखक) |
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स्वरूप: | पुस्तक |
प्रकाशित: |
Faculty of Business and Management, UiTM Shah Alam,
2020-10.
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विषय: | |
ऑनलाइन पहुंच: | Link Metadata |
टैग: |
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समान संसाधन
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Computational analysis of transmission loss in an exhaust muffler / Mohd A 'zmi Yunus, Ahmad Azlan Mat Isa and Mohamed Dahalan Mohamed Ramli
प्रकाशित: (2008) -
Construction performance guarantee : performance bond / Awang Ihsan Awang Yunus and Khairul Anuar Maarof
द्वारा: Awang Yunus, Awang Ihsan, और अन्य
प्रकाशित: (2013) -
Pengenalan kepada pengurusan organisasi menurut perspektif Islam / Anuar Puteh and Ahmad Redzuwan Mohd. Yunus
द्वारा: Puteh, Anuar, और अन्य
प्रकाशित: (2002) -
Contractors' participation in sustainable construction / Mohamed Rizal Mohamed, Siti Akhtar Mahayuddin and Noor Rizallinda Ishak
द्वारा: Mohamed, Mohamed Rizal, और अन्य
प्रकाशित: (2012) -
The design of the roof of a mosque and how it affects thermal comfort / Mohamed Danial Sharom and Izzat Anuar
द्वारा: Sharom, Mohamed Danial, और अन्य
प्रकाशित: (2018)