Job satisfaction and organizational commitment among customer service representatives at call centre industry in Malaysia / Noor Azlina Mohamed Yunus, Narazatul Akmal Mohamed Yunus and Marhani Mohamed Anuar
The call centre is a service-intensive organization with a significant proportion of its employees working in direct contact with its customers. Given the nature of front line employees, job satisfaction is a serious issue in call centre as well as the service industry. The front line employees, lik...
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| Asıl Yazarlar: | , , |
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| Materyal Türü: | Kitap |
| Baskı/Yayın Bilgisi: |
Faculty of Business and Management, UiTM Shah Alam,
2020-10.
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| Konular: | |
| Online Erişim: | Link Metadata |
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Internet
Link Metadata3rd Floor Main Library
| Yer Numarası: |
A1234.567 |
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| Kopya Bilgisi 1 | Kütüphanede |