Job satisfaction and organizational commitment among customer service representatives at call centre industry in Malaysia / Noor Azlina Mohamed Yunus, Narazatul Akmal Mohamed Yunus and Marhani Mohamed Anuar

• প্রধান লেখক: Mohamed Yunus, Noor Azlina (লেখক), Mohamed Yunus, Narazatul Akmal (লেখক), Mohamed Anuar, Marhani (লেখক)
• বিন্যাস: গ্রন্থ
• প্রকাশিত: Faculty of Business and Management, UiTM Shah Alam, 2020-10.
• বিষয়গুলি: Article; PeerReviewed
• অনলাইন ব্যবহার করুন: Link Metadata

The call centre is a service-intensive organization with a significant proportion of its employees working in direct contact with its customers. Given the nature of front line employees, job satisfaction is a serious issue in call centre as well as the service industry. The front line employees, lik...