Job satisfaction and organizational commitment among customer service representatives at call centre industry in Malaysia / Noor Azlina Mohamed Yunus, Narazatul Akmal Mohamed Yunus and Marhani Mohamed Anuar

• मुख्य लेखकों: Mohamed Yunus, Noor Azlina (लेखक), Mohamed Yunus, Narazatul Akmal (लेखक), Mohamed Anuar, Marhani (लेखक)
• स्वरूप: पुस्तक
• प्रकाशित: Faculty of Business and Management, UiTM Shah Alam, 2020-10.
• विषय: Article; PeerReviewed
• ऑनलाइन पहुंच: Link Metadata

The call centre is a service-intensive organization with a significant proportion of its employees working in direct contact with its customers. Given the nature of front line employees, job satisfaction is a serious issue in call centre as well as the service industry. The front line employees, lik...