Job satisfaction and organizational commitment among customer service representatives at call centre industry in Malaysia / Noor Azlina Mohamed Yunus, Narazatul Akmal Mohamed Yunus and Marhani Mohamed Anuar

• Auteurs principaux: Mohamed Yunus, Noor Azlina (Auteur), Mohamed Yunus, Narazatul Akmal (Auteur), Mohamed Anuar, Marhani (Auteur)
• Format: Livre
• Publié: Faculty of Business and Management, UiTM Shah Alam, 2020-10.
• Sujets: Article; PeerReviewed
• Accès en ligne: Link Metadata

The call centre is a service-intensive organization with a significant proportion of its employees working in direct contact with its customers. Given the nature of front line employees, job satisfaction is a serious issue in call centre as well as the service industry. The front line employees, lik...