Measuring service performance for Urban Transformation Centre / Ummi Farhani Firdaus, Jasmine Ahmad, and Mahadir Ladisma @ Awis

• Asıl Yazarlar: Firdaus, Ummi Farhani (Yazar), Ahmad, Jasmine (Yazar), Ladisma @ Awis, Mahadir (Yazar)
• Materyal Türü: Kitap
• Baskı/Yayın Bilgisi: Universiti Teknologi MARA, Shah Alam, 2017-12.
• Konular: Article; PeerReviewed
• Online Erişim: Link Metadata

Service quality is much related to the customer satisfaction since it is one of the instruments to ensure the quality of the service that they provide to the customer is achieving the customer need. Enhancing service delivery to citizens at the centre had been identified in RMK 11 which is this plan...