TQM in public sector: Key success factors / Hasni Abdullah, Zaeidah Mohamed Isa and Sharifah Zannierah Syed Marzuki

All organisation improvement programs have one thing in common; their success depends on the effectiveness of many collective efforts, rather than a single heroic effort. Total Quality Management (TQM) has long been implemented and the implementation has inspired the growth of public sector, balance...

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Autores principales: Abdullah, Hasni (Autor), Mohamed Isa, Zaeidah (Autor), Syed Marzuki, Sharifah Zannierah (Autor)
Formato: Libro
Publicado: 2007.
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