TQM in public sector: Key success factors / Hasni Abdullah, Zaeidah Mohamed Isa and Sharifah Zannierah Syed Marzuki

• Główni autorzy: Abdullah, Hasni (Autor), Mohamed Isa, Zaeidah (Autor), Syed Marzuki, Sharifah Zannierah (Autor)
• Format: Książka
• Wydane: 2007.
• Hasła przedmiotowe: Conference or Workshop Item; PeerReviewed
• Dostęp online: Link Metadata

All organisation improvement programs have one thing in common; their success depends on the effectiveness of many collective efforts, rather than a single heroic effort. Total Quality Management (TQM) has long been implemented and the implementation has inspired the growth of public sector, balance...