TQM in public sector: Key success factors / Hasni Abdullah, Zaeidah Mohamed Isa and Sharifah Zannierah Syed Marzuki

• Main Authors: Abdullah, Hasni (Author), Mohamed Isa, Zaeidah (Author), Syed Marzuki, Sharifah Zannierah (Author)
• Format: Book
• Published: 2007.
• Subjects: Conference or Workshop Item; PeerReviewed
• Online Access: Link Metadata

All organisation improvement programs have one thing in common; their success depends on the effectiveness of many collective efforts, rather than a single heroic effort. Total Quality Management (TQM) has long been implemented and the implementation has inspired the growth of public sector, balance...