Tenants' complaint handlings system towards the performance of shopping mall facilities / Aqilah Md Sharif and Hairul Nizam Mansor

• Main Authors: Md Sharif, Aqilah (Author), Mansor, Hairul Nizam (Author)
• Format: Knjiga
• Izdano: 2019.
• Teme: Conference or Workshop Item; PeerReviewed
• Online dostop: Link Metadata

Malaysia has been experience the increasing number of shopping mall which lead towards the focuses on facilities management. Property manager use complaint as a benchmark to enhance their product and quality of service towards the shopping mall facilities. Thus, complaint handling system play an imp...