A study on the relationship between customer satisfaction towards service quality in a three-star hotels in Perlis / Nurul Labanihuda Abdull Rahman ... [et al.]

• Main Authors: Abdull Rahman, Nurul Labanihuda (Author), Samsul, Syaza Syahirah (Author), Ibrahim Brian, Muhammad Shyazzwan (Author), Idrus, Nurul Izzati (Author)
• Formato: Livro
• Publicado em: Universiti Teknologi MARA, Kedah, 2022.
• Assuntos: Article; PeerReviewed
• Acesso em linha: Link Metadata

The hotel industry has the central element in contributing income for Malaysia. This study aims to examine the relationship between the service quality dimension and customer satisfaction in the three-star hotels in Perlis. The conceptual model is based on the SERVQUAL model, and the dimensions used...