Quality performance of rapid bus operation in Georgetown, Penang / Fazeera Zul' Azman ... [et al.]

• প্রধান লেখক: Azman, Fazeera Zul' (লেখক), Nadzri, Nurul Afizah (লেখক), Ismail, Junaida (লেখক), Azizan, Intan Syahriza (লেখক)
• বিন্যাস: গ্রন্থ
• প্রকাশিত: Universiti Teknologi MARA, 2022-06.
• বিষয়গুলি: Article; PeerReviewed
• অনলাইন ব্যবহার করুন: Link Metadata

Service quality is an evaluation of how well a delivered service fulfilled client's expectations. The theory of "service quality" depends on several factors. This study, the researchers have relied on SERVQUAL attributes which comprise reliability, responsiveness, empathy, tangible an...