Quality performance of rapid bus operation in Georgetown, Penang / Fazeera Zul' Azman ... [et al.]

• Asıl Yazarlar: Azman, Fazeera Zul' (Yazar), Nadzri, Nurul Afizah (Yazar), Ismail, Junaida (Yazar), Azizan, Intan Syahriza (Yazar)
• Materyal Türü: Kitap
• Baskı/Yayın Bilgisi: Universiti Teknologi MARA, 2022-06.
• Konular: Article; PeerReviewed
• Online Erişim: Link Metadata

Service quality is an evaluation of how well a delivered service fulfilled client's expectations. The theory of "service quality" depends on several factors. This study, the researchers have relied on SERVQUAL attributes which comprise reliability, responsiveness, empathy, tangible an...