Quality performance of rapid bus operation in Georgetown, Penang / Fazeera Zul' Azman ... [et al.]
Service quality is an evaluation of how well a delivered service fulfilled client's expectations. The theory of "service quality" depends on several factors. This study, the researchers have relied on SERVQUAL attributes which comprise reliability, responsiveness, empathy, tangible an...
Saved in:
| Main Authors: | , , , |
|---|---|
| Format: | Book |
| Published: |
Universiti Teknologi MARA,
2022-06.
|
| Subjects: | |
| Online Access: | Link Metadata |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|