Quality performance of rapid bus operation in Georgetown, Penang / Fazeera Zul' Azman ... [et al.]

• 主要な著者: Azman, Fazeera Zul' (著者), Nadzri, Nurul Afizah (著者), Ismail, Junaida (著者), Azizan, Intan Syahriza (著者)
• フォーマット: 図書
• 出版事項: Universiti Teknologi MARA, 2022-06.
• 主題: Article; PeerReviewed
• オンライン･アクセス: Link Metadata

Service quality is an evaluation of how well a delivered service fulfilled client's expectations. The theory of "service quality" depends on several factors. This study, the researchers have relied on SERVQUAL attributes which comprise reliability, responsiveness, empathy, tangible an...