Quality performance of rapid bus operation in Georgetown, Penang / Fazeera Zul' Azman ... [et al.]
Service quality is an evaluation of how well a delivered service fulfilled client's expectations. The theory of "service quality" depends on several factors. This study, the researchers have relied on SERVQUAL attributes which comprise reliability, responsiveness, empathy, tangible an...
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| Main Authors: | , , , |
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| Format: | Book |
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Universiti Teknologi MARA,
2022-06.
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| Subjects: | |
| Online Access: | Link Metadata |
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