Customer mistreatment and employees' emotional exhaustion: moderating role of gender/ Nur Hidayah Jesni and Mohd Onn Rashdi Abd Patah
Employees of quick service restaurant often have to face mistreatments from customers because of different reasons and situations. Customer mistreatment affects employees emotionally and consequently took a toll on their motivation, and other work-related problems. The purpose of this research is to...
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| Format: | Livre |
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Faculty of Hotel & Tourism Management, Universiti Teknologi MARA,
2021-12.
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