Customer perception on the adoption of self-service technologies in Klang Valley/ Azlinda Hakim Lokman Hakim, Hairunnisa Mohamad Ibrahim and Pauline Tang Pei Lin

As self-service options have become more widespread, customers' interactions with service workers and technology have changed. Self-service technologies are increasingly valued by customers for their convenience, consistency, and control. Despite their increasing popularity, Malaysian hotels ha...

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Principais autores: Lokman Hakim, Azlinda Hakim (Autor), Mohamad Ibrahim, Hairunnisa (Autor), Tang, Pauline Pei Lin (Autor)
Formato: Livro
Publicado em: Faculty of Hotel & Tourism Management, Universiti Teknologi MARA, 2022-05.
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