Customer perception on the adoption of self-service technologies in Klang Valley/ Azlinda Hakim Lokman Hakim, Hairunnisa Mohamad Ibrahim and Pauline Tang Pei Lin

• Egile Nagusiak: Lokman Hakim, Azlinda Hakim (Egilea), Mohamad Ibrahim, Hairunnisa (Egilea), Tang, Pauline Pei Lin (Egilea)
• Formatua: Liburua
• Argitaratua: Faculty of Hotel & Tourism Management, Universiti Teknologi MARA, 2022-05.
• Gaiak: Article; PeerReviewed
• Sarrera elektronikoa: Link Metadata

As self-service options have become more widespread, customers' interactions with service workers and technology have changed. Self-service technologies are increasingly valued by customers for their convenience, consistency, and control. Despite their increasing popularity, Malaysian hotels ha...