Exploring guests' service experience of boutique backpacker hostels: a critical incident technique (CIT) approach/ Jasmine Zea Raziah Radha Rashid-Radha, Mohd Fadil Mohd Yusof and Noor Azimin Zainol
This conceptual paper aims to investigate the extent to which current services and facilities provided by boutique hostels influence guests' evaluation of the service experience. The boutique hostel is a fairly new concept that is being introduced to fulfil the expectations of a more heterogeno...
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| Format: | Book |
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Faculty of Hotel & Tourism Management, Universiti Teknologi MARA,
2022-05.
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