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Exploring guests' service experience of boutique backpacker hostels: a critical incident technique (CIT) approach/ Jasmine Zea Raziah Radha Rashid-Radha, Mohd Fadil Mohd Yusof and Noor Azimin Zainol

This conceptual paper aims to investigate the extent to which current services and facilities provided by boutique hostels influence guests' evaluation of the service experience. The boutique hostel is a fairly new concept that is being introduced to fulfil the expectations of a more heterogeno...

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Auteurs principaux:	Rashid-Radha, Jasmine Zea Raziah Radha (Auteur), Mohd Yusof, Mohd Fadil (Auteur), Zainol, Noor Azimin (Auteur)
Format:	Livre
Publié:	Faculty of Hotel & Tourism Management, Universiti Teknologi MARA, 2022-05.
Sujets:	Article PeerReviewed
Accès en ligne:	Link Metadata
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