The relationships between service quality, satisfaction, and loyalty of spa customers/ Siti Nadhirah Mohamad, Hasif Rafidee Hasbollah and Siti Fatimah Ab Ghaffar

• मुख्य लेखकों: Mohamad, Siti Nadhirah (लेखक), Hasbollah, Hasif Rafidee (लेखक), Ab Ghaffar, Siti Fatimah (लेखक)
• स्वरूप: पुस्तक
• प्रकाशित: Faculty of Hotel & Tourism Management, Universiti Teknologi MARA, 2022-05.
• विषय: Article; PeerReviewed
• ऑनलाइन पहुंच: Link Metadata

Post pandemic era, spa has been evolved in a rapid growth with a high demand services in Malaysia. Therefore, the customer of hotel and resort spa have a high expectations of services in this wellness industry. However, due to some deficit in this service quality affect the customer's service e...