The relationships between service quality, satisfaction, and loyalty of spa customers/ Siti Nadhirah Mohamad, Hasif Rafidee Hasbollah and Siti Fatimah Ab Ghaffar
Post pandemic era, spa has been evolved in a rapid growth with a high demand services in Malaysia. Therefore, the customer of hotel and resort spa have a high expectations of services in this wellness industry. However, due to some deficit in this service quality affect the customer's service e...
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| Main Authors: | , , |
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| Format: | Book |
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Faculty of Hotel & Tourism Management, Universiti Teknologi MARA,
2022-05.
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| Online Access: | Link Metadata |
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Internet
Link Metadata3rd Floor Main Library
| Call Number: |
A1234.567 |
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| Copy 1 | Available |