Influence of quick-service restaurant's service quality towards customer online review / Nadiah Sarah Norazha ... [et al.]

• Egile Nagusiak: Norazha, Nadiah Sarah (Egilea), Mohd Faisol, Nur Farah (Egilea), Mat Baki, Raiyan Najmi (Egilea), Mohi, Zurinawati (Egilea)
• Formatua: Liburua
• Argitaratua: Faculty of Hotel & Tourism Management, Universiti Teknologi MARA, 2022-06.
• Gaiak: Article; PeerReviewed
• Sarrera elektronikoa: Link Metadata

The service quality of a Quick-Service Restaurant (QSR) highly influences and affects the significance of online customer review since customers' impression and perception of the QSR is based on the service quality of the restaurant. Thus, the purpose of this study is to examine the relationshi...