Service quality and customer satisfaction: experience of customers in postal service / Siti Rapidah Omar Ali and Siti Naemah Abd Hakim Amir

• मुख्य लेखकों: Omar Ali, Siti Rapidah (लेखक), Abd Hakim Amir, Siti Naemah (लेखक)
• स्वरूप: पुस्तक
• प्रकाशित: Universiti Teknologi MARA, Perlis, 2020-08.
• विषय: Article; PeerReviewed
• ऑनलाइन पहुंच: Link Metadata

Providing great quality services is essential for a sustainable competitive advantage in today's aggressive business environment. An organisation's success could be positively influenced by customer satisfaction. This study has attempted to examine the relationship between service-quality...