Satisfaction determinants of airlines industry in Malaysia / Mohd Remie Mohd Johan ... [et al.]

• मुख्य लेखकों: Mohd Johan, Mohd Remie (लेखक), Annuar, Nursyamilah (लेखक), Joseph, Jechonias Sushant (लेखक), Kalai Kumar, Sonika (लेखक)
• स्वरूप: पुस्तक
• प्रकाशित: Universiti Teknologi MARA, Perlis, 2020-08.
• विषय: Article; PeerReviewed
• ऑनलाइन पहुंच: Link Metadata

This study provides detailed information on customer satisfaction and decision making on choosing a full-service airline in Malaysia based on the number of complaints lodged to MAVCOM. To ensure the study was done with zero-errors, the information stated in this investigation were acquired from a ta...