Satisfaction determinants of airlines industry in Malaysia / Mohd Remie Mohd Johan ... [et al.]
This study provides detailed information on customer satisfaction and decision making on choosing a full-service airline in Malaysia based on the number of complaints lodged to MAVCOM. To ensure the study was done with zero-errors, the information stated in this investigation were acquired from a ta...
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| Main Authors: | , , , |
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| Format: | Book |
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Universiti Teknologi MARA, Perlis,
2020-08.
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| Online Access: | Link Metadata |
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