Satisfaction determinants of airlines industry in Malaysia / Mohd Remie Mohd Johan ... [et al.]

• Main Authors: Mohd Johan, Mohd Remie (Author), Annuar, Nursyamilah (Author), Joseph, Jechonias Sushant (Author), Kalai Kumar, Sonika (Author)
• Formato: Livro
• Publicado em: Universiti Teknologi MARA, Perlis, 2020-08.
• Assuntos: Article; PeerReviewed
• Acesso em linha: Link Metadata

This study provides detailed information on customer satisfaction and decision making on choosing a full-service airline in Malaysia based on the number of complaints lodged to MAVCOM. To ensure the study was done with zero-errors, the information stated in this investigation were acquired from a ta...