Azala

Keretapi Tanah Melayu (KTMB) services: the role of service quality and recovery towards satisfaction and loyalty / Nor Asiah Omar ... [et al.]

TMB has been operating in Malaysia for decades, but the public transportation environment is changing, putting pressure on the industry to improve its services and facilities in order to satisfy customers. As a service-oriented corporation, it is critical for KTMB to preserve its reputation as the p...

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Xehetasun bibliografikoak
Egile Nagusiak:	Omar, Nor Asiah (Egilea), Abdul Ghani, Rohayu (Egilea), Mohd Ramly, Suhaily (Egilea), Hazirah Mohd Anim, Nur Aqilah (Egilea), Nazri, Muhamad Azrin (Egilea)
Formatua:	Liburua
Argitaratua:	Faculty of Business and Management, 2022-06.
Gaiak:	Article PeerReviewed
Sarrera elektronikoa:	Link Metadata
Etiketak:	Etiketa erantsi Etiketarik gabe, Izan zaitez lehena erregistro honi etiketa jartzen!

Antzeko izenburuak

Determinants of customer satisfaction on catering service in Electric Train Service (ETS), Keretapi Tanah Melayu Berhad (KTMB) / Izhar Hafifi Zainal Abidin... [et al.]
nork: Zainal Abidin, Izhar Hafifi, et al.
Argitaratua: (2019)

The roles of Member Relationship Proneness (MRP) and Programme Relationship Orientation (PRO) in creating store loyalty: evidence from retail loyalty programmes in Malaysia / Nor Asiah Omar, Rosidah Musa and Faridah Hassan
nork: Omar, Nor Asiah, et al.
Argitaratua: (2007)

Malaysian national cinema : an identity crisis? / Asiah Sarji
nork: Sarji, Asiah
Argitaratua: (2006)

The importance of soft skills for leaders / Siti Asiah Md Shahid
nork: Md Shahid, Siti Asiah
Argitaratua: (2012)

A conceptual framework for customers' loyalty in mobile loyalty programmes / Sharlini Seridaran and Mohd Nazri Mohd Noor
nork: Seridaran, Sharlini, et al.
Argitaratua: (2021)

Usahawan alumni UiTM Cawangan Negeri Sembilan pencetus semangat perniagaan / Asiah Ali and Raja Mayang Delima Mohd Beta
nork: Ali, Asiah, et al.
Argitaratua: (2023)

Improving the efficiency of university libraries in Malaysia using zero-sum gains DEA model / Aqilah Nadirah Saliman, Noor Asiah Ramli and Mad Ithnin Salleh
nork: Saliman, Aqilah Nadirah, et al.
Argitaratua: (2022)

Keusahawanan melalui inovasi / Dr Raja Mayang Delima Mohd Beta, Dr Asiah Ali and Nabilah Abdul Shukur
nork: Mohd Beta, Raja Mayang Delima, et al.
Argitaratua: (2023)

Berkawan dengan usahawan / Dr Raja Mayang Delima Mohd Beta, Dr Asiah Ali and Nabilah Abdul Shukur
nork: Mohd Beta, Raja Mayang Delima, et al.
Argitaratua: (2022)

Akal mengakal minda 'usahawan' / Dr Raja Mayang Delima Mohd Beta, Dr Asiah Ali and Nabilah Abdul Shukur
nork: Mohd Beta, Raja Mayang Delima, et al.
Argitaratua: (2022)

Usahawan Komuniti Negeri Sembilan / Dr Asiah Ali, Dr Raja Mayang Delima Mohd Beta and Nabilah Abdul Shukur
nork: Ali, Asiah, et al.
Argitaratua: (2022)

A study on legal framework for termination of strata scheme in Malaysia: challenges ahead / Nor Asiah Mohamad
nork: Mohamad, Nor Asiah
Argitaratua: (2014)

Phytotechnology : potential of floaters as phytoindicator for nitrification and eutrophication in unhealthy freshwater bodies / W Naimatul Asiah ... [et al.]
nork: W Muhamad, W Naimatul Asiah, et al.
Argitaratua: (2012)

Green Lean TQM Islamic Process Management Practices In Malaysian Food Companies / Nur Asiah Kuzaiman...[et al.]
nork: Kuzaiman, Nur Asiah, et al.
Argitaratua: (2018)

Usahawan Pelajar UiTM Negeri Sembilan - mula muda / Dr Asiah Ali, Dr Raja Mayang Delima Mohd Beta and Nabilah Abdul Shukur
nork: Ali, Asiah, et al.
Argitaratua: (2022)

Review on price, service quality and customer loyalty in fast food restaurant / Hazirah Mohammed Shaed...[et al.]
nork: Mohammed Shaed, Hazirah, et al.
Argitaratua: (2017)

Aplikasi model AIDA dalam pemasaran digital dan impak kepada perniagaan masakini / Dr Asiah Ali, Dr Raja Mayang Delima Mohd Beta and Nabilah Abdul Shukur
nork: Ali, Asiah, et al.
Argitaratua: (2022)

Perniagaan berasaskan hobi memancing menjana pendapatan dan peluang pendapatan sampingan / Lokman Hakim Abu Samah and Asiah Ali
nork: Abu Samah, Lokman Hakim, et al.
Argitaratua: (2023)

Entrepreneurship education: does it helps university graduates to be entrepreneurs / Noor Asiah Md Mutapa and Nurul Ezanee Ahmad Tajuddin
nork: Md Mutapa, Noor Asiah, et al.
Argitaratua: (2010)

The effectiveness of loyalty program towards customer loyalty / Mohammad Zaim Mohd Salleh ...[et al.]
nork: Mohd Salleh, Mohammad Zaim, et al.
Argitaratua: (2018)

Hak anak perempuan dalam memilih jodoh dan mendirikan rumah tangga menurut Syari'at dan Enakmen keluarga Islam Kelantan / Rusnani @ Asiah Hassan
nork: Hassan, Rusnani @ Asiah
Argitaratua: (2006)

The effect of leader's interpersonal communication skills on nurses innovative behaviour / Siti Asiah Md. Shahid ... [et al.]
nork: Md. Shahid, Siti Asiah, et al.
Argitaratua: (2021)

Peranan ulama' dalam bidang pendidikan Islam di negeri Kelantan: suatu kajian khusus di antara tahun 1940 hingga 1990 / Prof. Madya Dr. Asiah Ali
nork: Ali, Asiah
Argitaratua: (2002)

Importance of relationship marketing and service quality on patient loyalty
nork: Zerrin Tüfekçi, et al.
Argitaratua: (2023)

the impact of service quality on customer loyalty in hotel industry
nork: qendah, abd alsalam M.A, et al.
Argitaratua: (2017)

Effect of Customer Experience Quality on Loyalty in Fitness Services
nork: Eskiler Ersin, et al.
Argitaratua: (2022)

The effect of perceived service recovery justice on customer loyalty: role of customer affection as moderator in Malaysian telecommunication industry / Siti Aisyah Yaakob ...[et al.]
nork: Yaakob, Siti Aisyah, et al.
Argitaratua: (2017)

The Influence Of Service Quality On Passenger Satisfaction And Loyalty In Airasia Airlines
nork: Bait, Jennifer Farihatul, et al.
Argitaratua: (2017)

The Impact of Service Quality through Customer Satisfaction on Customer Loyalty
nork: Ishak Sagala, et al.
Argitaratua: (2021)

Building Patient Loyalty in Pharmacy Service: A Comprehensive Model
nork: prasojo pribadi, et al.
Argitaratua: (2021)

Assessing customer satisfaction towards service quality in the hospitality industry / Siti Rapidah Omar Ali ... [et al.]
nork: Omar Ali, Siti Rapidah, et al.
Argitaratua: (2021)

Measuring the risk, efficiency, and effectiveness of banks in Malaysia using data envelopment analysis model / Nur Amira Syifa' Azli, Noor Asiah Ramli and Norbaizura Kamarudin
nork: Azli, Nur Amira Syifa', et al.
Argitaratua: (2022)

Numerical analysis of MIMO FM-CW radar performance using beat signal averaging / Asiah Maryam Md Noor ... [et al.]
nork: Md Noor, Asiah Maryam, et al.
Argitaratua: (2023)

The effects of service quality dimensions on students' satisfaction: Hedperf model adoption / Siti Rapidah Omar Ali ... [et al.]
nork: Omar Ali, Siti Rapidah, et al.
Argitaratua: (2020)

The effects of service quality dimensions on students' satisfaction: Hedperf model adoption / Siti Rapidah Omar Ali ... [et al.]
nork: Omar Ali, Siti Rapidah, et al.
Argitaratua: (2020)

Lively accounting / Norliana Omar ... [et al.]
nork: Omar, Norliana, et al.
Argitaratua: (2020)

Exploring the Relationship between Service Quality of Private Hospitals and Patient Loyalty from the Perspective of Health Service
nork: Yubing GUO, et al.
Argitaratua: (2020)

A study of adaptive reuse shophouse building / Muhammad Hilman Mohd Omar and Aida Affina Abdul Ghani
nork: Mohd Omar, Muhammad Hilman, et al.
Argitaratua: (2019)

Komuniti servis dalam memacu keusahawanan sosial UiTM Cawangan Negeri Sembilan Kampus Kuala Pilah bagi kod kursus MGT538 membantu penanaman semula pokok paya bakau di Lukut, Negeri Sembilan / Asiah Ali
nork: Ali, Asiah
Argitaratua: (2023)

Online travel agencies (OTAs) e-service quality, brand image, customer satisfaction and loyalty / Wan Nur Fasihah Wan Jasni ...[et al.]
nork: Wan Jasni, Wan Nur Fasihah, et al.
Argitaratua: (2020)