COVID-19: factors causing hospitality worker's emotional job stress and the coping strategy used/ Arnieyantie A.H, Nadia Liana M.K and Wan Ezdriani W.A.

• Egile Nagusiak: A.H, Arnieyantie (Egilea), M.K, Nadia Liana (Egilea), W.A, Wan Ezdriani (Egilea)
• Formatua: Liburua
• Argitaratua: Universiti Teknologi Mara Selangor, 2022-10.
• Gaiak: Article; PeerReviewed
• Sarrera elektronikoa: Link Metadata

Despite the continued spread of the novel COVID-19, few investigations on the emotional stress caused by the pandemic have been done. This study investigated the factors causing hospitality workers to experience emotional job stress and how they cope. A semi-structured interview was applied to eight...