Service quality and user satisfaction of the reader's advisory desk service : a case study of University Putra Malaysia Library / Zubaidah Iberahim and Fuziah Mohd Nadzar

• Những tác giả chính: Iberahim, Zubaidah (Tác giả), Mohd Nadzar, Fuziah (Tác giả)
• Định dạng: Sách
• Được phát hành: Faculty of Information Management, 2011-06.
• Những chủ đề: Article; PeerReviewed
• Truy cập trực tuyến: Link Metadata

This study identified what the users of the UPM library perceive to be the quality of the Reader's Advisory Desk Service, to establish the extent to which the reader advisor meets the users' satisfaction of the services provided, and to investigate the quality of the Reader's Advisory...