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Service quality and user satisfaction of the reader's advisory desk service : a case study of University Putra Malaysia Library / Zubaidah Iberahim and Fuziah Mohd Nadzar

This study identified what the users of the UPM library perceive to be the quality of the Reader's Advisory Desk Service, to establish the extent to which the reader advisor meets the users' satisfaction of the services provided, and to investigate the quality of the Reader's Advisory...

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書誌詳細
主要な著者:	Iberahim, Zubaidah (著者), Mohd Nadzar, Fuziah (著者)
フォーマット:	図書
出版事項:	Faculty of Information Management, 2011-06.
主題:	Article PeerReviewed
オンライン･アクセス:	Link Metadata
タグ:	タグ追加タグなし, このレコードへの初めてのタグを付けませんか!

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