Service quality and user satisfaction of the reader's advisory desk service : a case study of University Putra Malaysia Library / Zubaidah Iberahim and Fuziah Mohd Nadzar

This study identified what the users of the UPM library perceive to be the quality of the Reader's Advisory Desk Service, to establish the extent to which the reader advisor meets the users' satisfaction of the services provided, and to investigate the quality of the Reader's Advisory...

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Wedi'i Gadw mewn:
Manylion Llyfryddiaeth
Prif Awduron: Iberahim, Zubaidah (Awdur), Mohd Nadzar, Fuziah (Awdur)
Fformat: Llyfr
Cyhoeddwyd: Faculty of Information Management, 2011-06.
Pynciau:
Mynediad Ar-lein:Link Metadata
Tagiau: Ychwanegu Tag
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