The influence of service quality and employee quality on customer's loyalty towards hotels in Perlis during COVID-19 pandemic / Nurfatin Nabiela Md Noor ... [et al.]

Malaysian hotels have suffered significant revenue losses because of the COVID-19 outbreak. As numerous different courses of action were pursued, including firing staff, closing hotels temporarily or permanently, and-in the worst case- filing for bankruptcy, many businesses were discovered to need t...

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Hoofdauteurs: Md Noor, Nurfatin Nabiela (Auteur), Mohd Said, Noraslinda (Auteur), Lahap@Wahab, Johanudin (Auteur), Abdul Hakim, Fairuz (Auteur), Rahim, Noraini (Auteur)
Formaat: Boek
Gepubliceerd in: Universiti Teknologi Mara Cawangan Pulau Pinang, 2023-10.
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3rd Floor Main Library

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