The influence of service quality and employee quality on customer's loyalty towards hotels in Perlis during COVID-19 pandemic / Nurfatin Nabiela Md Noor ... [et al.]

• প্রধান লেখক: Md Noor, Nurfatin Nabiela (লেখক), Mohd Said, Noraslinda (লেখক), Lahap@Wahab, Johanudin (লেখক), Abdul Hakim, Fairuz (লেখক), Rahim, Noraini (লেখক)
• বিন্যাস: গ্রন্থ
• প্রকাশিত: Universiti Teknologi Mara Cawangan Pulau Pinang, 2023-10.
• বিষয়গুলি: Article; PeerReviewed
• অনলাইন ব্যবহার করুন: Link Metadata

Malaysian hotels have suffered significant revenue losses because of the COVID-19 outbreak. As numerous different courses of action were pursued, including firing staff, closing hotels temporarily or permanently, and-in the worst case- filing for bankruptcy, many businesses were discovered to need t...