The influence of service quality and employee quality on customer's loyalty towards hotels in Perlis during COVID-19 pandemic / Nurfatin Nabiela Md Noor ... [et al.]
Malaysian hotels have suffered significant revenue losses because of the COVID-19 outbreak. As numerous different courses of action were pursued, including firing staff, closing hotels temporarily or permanently, and-in the worst case- filing for bankruptcy, many businesses were discovered to need t...
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| Main Authors: | , , , , |
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| Format: | Book |
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Universiti Teknologi Mara Cawangan Pulau Pinang,
2023-10.
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| Online Access: | Link Metadata |
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