Factors influencing staff complying with SOP: a study at Road Transport Department (RTD) Kota Bharu, Kelantan / Amyzulliana Zulkifli and S. Sarifah Radiah Shariff

• প্রধান লেখক: Zulkifli, Amyzulliana (লেখক), Radiah Shariff, S. Sarifah (লেখক)
• বিন্যাস: গ্রন্থ
• প্রকাশিত: Universiti Teknologi MARA Press (Penerbit UiTM), 2023-10.
• বিষয়গুলি: Article; PeerReviewed
• অনলাইন ব্যবহার করুন: Link Metadata

Standard Operating Procedure (SOP) is an effective tool for controlling everyday transactions in Road Transport Department (RTD). There are in the form of a written document that elaborates every small activity of the RTD transaction from its conception to completion. The SOP helps to create a prope...