An analysis of total quality management and customer satisfaction among mobile service users / Intan Nurjannah Mohamed Sabri and Arifha Mohamad

• Huvudskapare: Mohamed Sabri, Intan Nurjannah (Författare, medförfattare), Mohamad, Arifha (Författare, medförfattare)
• Materialtyp: Bok
• Publicerad: Universiti Teknologi MARA, Negeri Sembilan, 2023-10.
• Ämnen: Article; PeerReviewed
• Länkar: Link Metadata

Customer satisfaction is one of the major concerns today. Total quality management (TQM) assists the telecommunication industry in retaining and acquiring the satisfaction of the customer. Therefore, the intention of the study is to identify the relationship between customer satisfaction and TQM in...