A study on the impact of innovative technologies in the hospitality industry / Edgar D'Souza and Kevin D'Souza
As hotels strive to compete for business, technology adoption is critical to enhance the guest experience. In the last decade, we have seen some innovative trends take shape in the hospitality industry. The objective of this study is to assess the impact of technology-based innovations on hotel cust...
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Faculty of Hotel & Tourism Management, Universiti Teknologi MARA,
2023-06.
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