Enhancing the maintenance practice to improve guests' satisfaction in the hotels industry / Cheong Peng Au-Yong, Pui Kei Hoh and Daniel Amos

• 主要な著者: Cheong, Peng Au-Yong (著者), Pui, Kei Hoh (著者), Amos, Daniel (著者)
• フォーマット: 図書
• 出版事項: UiTM Press, 2024-01.
• 主題: Article; PeerReviewed
• オンライン･アクセス: Link Metadata

Lack of maintenance could result in complaints from guests which could affect overall satisfaction and reputation of the hotel. Unfortunately, this issue remains where the majority of the complaints are from the tangible factor with guests complaining about hotel amenities. Therefore, this paper aim...