Enhancing the maintenance practice to improve guests' satisfaction in the hotels industry / Cheong Peng Au-Yong, Pui Kei Hoh and Daniel Amos
Lack of maintenance could result in complaints from guests which could affect overall satisfaction and reputation of the hotel. Unfortunately, this issue remains where the majority of the complaints are from the tangible factor with guests complaining about hotel amenities. Therefore, this paper aim...
Saved in:
Main Authors: | Cheong, Peng Au-Yong (Author), Pui, Kei Hoh (Author), Amos, Daniel (Author) |
---|---|
Format: | Book |
Published: |
UiTM Press,
2024-01.
|
Subjects: | |
Online Access: | Link Metadata |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
Amo lo que soy, amo lo que hago
by: Francis Jasmín Granada Giraldo
Published: (2016) -
Virus attacks! / Dianne Cheong Lee Mei
by: Cheong, Dianne Lee Mei
Published: (1989) -
Amos Gitai et l'enjeu des archives
Published: (2021) -
Multiple ways of perceiving and understanding the social networking sites / Dianne Cheong Lee Mei
by: Cheong, Dianne, Lee Mei
Published: (2009) -
Evaluation of occupational safety and health policies in Malaysia / Au Yong Hui Nee
by: Au Yong, Hui Nee
Published: (2010)