Increasing Tokopedia customer loyalty through electronic service quality dimensions with customer trust as intervening / Iqbal Reza Pratama and Alifah Ratnawati

• मुख्य लेखकों: Pratama, Iqbal Reza (लेखक), Ratnawati, Alifah (लेखक)
• स्वरूप: पुस्तक
• प्रकाशित: 2022.
• विषय: Article; PeerReviewed
• ऑनलाइन पहुंच: Link Metadata

Tokopedia is one of the e-commerce sites in Indonesia that is used by the public and business owners to manage their online store business easily and cheaply. This study aims to analyze the effect of electronic service quality on customer loyalty at Tokopedia with customer trust as an intervening va...