Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pasien Di RS. PKU Muhammadiyah Surakarta

Penelitian ini dilakukan untuk mengetahui dimensi kualitas pelayanan yang paling dominan berpengaruh terhadap kepuasan pasien serta menganalisis pengaruh kualitas pelayanan (tangible, reliability, responsiveness, assurance, emphaty) terhadap kepuasan pasien di RS PKU Muhammadiyah Surakarta. Populasi...

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Bibliographic Details
Main Author: RIMBANI, SYLVIA ERA (Author)
Format: Book
Published: 2012-09.
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3rd Floor Main Library

Holdings details from 3rd Floor Main Library
Call Number: A1234.567
Copy 1 Available