Analisis Pengaruh Pelayanan Prima (Service Excellence) Terhadap Kepuasan Konsumen (Studi pada SPBU Pertamina 44.577.07 Sendang Mulyo Karanganyar)
Rumusan masalah dalam penelitian ini antara lain: (1) Apakah terdapat pengaruh secara parsial pelayanan prima (service excellence) terhadap kepuasan konsumen SPBU Pertamina 44.577.07 Sendang Mulyo Karanganyar? (2) Apakah terdapat pengaruh secara simultan pelayanan prima (service excellence) terhadap...
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| Format: | Book |
| Published: |
2012-07.
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| Online Access: | Connect to this object online |
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Connect to this object online3rd Floor Main Library
| Call Number: |
A1234.567 |
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| Copy 1 | Available |