Kepuasan Konsumen Ditinjau Dari Kualitas Pelayanan Dan Fasilitas Pada RSU RA. Kartini Jepara Tahun 2015
The purpose of this study was to determine 1) the effect of service quality on customer satisfaction, 2) the effect of the facility to customer satisfaction, 3) influence the quality of services and facilities to customer satisfaction. The method used is associative study with a quantitative approac...
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2015.
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