Analisis Pengaruh Kualitas Pelayanan dan Kepuasan Pelanggan Terhadap Loyalitas Pelanggan (Studi Pada Rumah Teh "Ndoro Donker")

• Egile Nagusiak: Endratama, Dewanto (Egilea), , Dra. Wuryaningsih Dwi Lestari, M.M (Egilea)
• Formatua: Liburua
• Argitaratua: 2015.
• Gaiak: Thesis; NonPeerReviewed
• Sarrera elektronikoa: Connect to this object online

This purpose of this research to 1) To analyze the impact of service quality on customer loyalty study on "Rumah Teh Ndoro Donker". 2) To analyze the effect of customer satisfaction on customer loyalty study on "Rumah Teh Ndoro Donker". The sampling method used in this study is s...