Pengaruh Kualitas Pelayanan Terhadap Kepuasaan Pelanggan(Studi Kasus Pada Bengkel Mobil Montecarlo Group Surakarta)

The aim in this study was to analyze the effect of tangible, reliabilty, responsiveness, assurance, empathy towards satisfaction Pelannggan on Car Repair Montecarlo Group of Surakarta. Analyze the Quality of Service (tangible, reliability, responsiveness, assurance, empathy towards customer satisfac...

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Bibliographic Details
Main Authors: Putra damara, Sandy (Author), , Nur Ahmad, S.E., M.Si (Author)
Format: Book
Published: 2015.
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3rd Floor Main Library

Holdings details from 3rd Floor Main Library
Call Number: A1234.567
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