Pengaruh Kualitas Pelayanan Terhadap Kepuasaan Pelanggan(Studi Kasus Pada Bengkel Mobil Montecarlo Group Surakarta)
The aim in this study was to analyze the effect of tangible, reliabilty, responsiveness, assurance, empathy towards satisfaction Pelannggan on Car Repair Montecarlo Group of Surakarta. Analyze the Quality of Service (tangible, reliability, responsiveness, assurance, empathy towards customer satisfac...
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| Format: | Book |
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2015.
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