Analisis Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah PT.BPR Syariah Dana Mulia Surakarta

• Autores principales: Pardanawati, Sri Laksmi (Autor), , Drs. Wiyadi, M.M., Ph.D (Autor), , Dr. Anton Agus Setyawan, M.Si (Autor)
• Formato: Libro
• Publicado: 2014-12.
• Materias: Thesis; NonPeerReviewed
• Acceso en línea: Connect to this object online

This research aims; to analyze the influence of service quality consisting of Compliance dimension, Assurance, Reliability, Tangible, Emphaty, Responsiveness, towards Customers' satisfaction. The research type that is used is survey research. It is a kind of research which takes samples from po...