Analisis Pengaruh Kualitas Pelayanan Terhadap Loyalitas Pelanggan Pada potek Dinda Farma Di Klaten

• Главные авторы: Darusman, Idfah (Автор), , Drs. Farid Wajdi, M.M., Ph.D (Автор)
• Формат: ‌
• Опубликовано: 2015.
• Предметы: Thesis; NonPeerReviewed
• Online-ссылка: Connect to this object online

The aim of this study was to determine the effect of service quality dimensions consisting of (tangible, reliability, responsiveness, assurance and empathy) on customer loyalty in the pharmacy Dinda Farma in Klaten. This study also aims to determine simultaneously the influence of the five dimension...