Pengaruh Kualitas Pelayanan dan Kepuasan Pelanggan Terhadap Loyalitas Pelanggan (Studi Kasus di "Nyaman Konveksi")

The purpose of this study was to determine the effect of service quality on customer loyalty and satisfaction as moderator variables that exist in Pleasant Convection in Blora. It is hoped the study was able to find a significant relationship between the three variables that exist and to be a view f...

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Bibliographic Details
Main Authors: Widodo, Hanif Wahyu (Author), Drs. Sri Padmantyo, M. B. A. (Author)
Format: Book
Published: 2016.
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3rd Floor Main Library

Holdings details from 3rd Floor Main Library
Call Number: A1234.567
Copy 1 Available