The Influence Of Service Quality On Passenger Satisfaction And Loyalty In Airasia Airlines

The objective of this study is to examine the influence of passengers' perceived service quality on passengers' satisfaction and loyalty in the context of AirAsia Airlines as a low cost carrier airlines company. To achieve this objective, the research elaborates three specific objectives....

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Auteurs principaux: Bait, Jennifer Farihatul (Auteur), , Ihwan Susila, SE., M.Si., Ph.D (Auteur)
Format: Livre
Publié: 2017-02-10.
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3rd Floor Main Library

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